Last Updated: [22-10-2026]
At Hawk, a brand of Trimac Products Private Limited, we aim to provide a clear and convenient shopping experience for every customer. This Cancellation Policy explains how to request an order cancellation, when cancellation is permitted, and how refunds are processed for purchases made through the Hawk website.
1. Order Cancellation
Customers may request cancellation of an order before the order has been packed or shipped.
To request cancellation, please contact our customer support team as soon as possible and provide your order details. Cancellation requests are subject to order status and confirmation from our team.
Once an order has been packed or dispatched, cancellation may no longer be available under this policy. In such cases, please refer to our Return Policy for applicable options.
2. How to Request an Order Cancellation
To request cancellation, contact us using either of the following methods:
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Email: support@hawkpro.in
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Phone: +91 8130129200
Please provide the following information:
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Order number
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Customer name
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Registered email address or mobile number
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Reason for cancellation
Please wait for confirmation from our team before considering your order cancelled.
3. Refund Processing
For eligible cancelled orders where payment has already been received, the existing Hawk cancellation policy provides for refunds within 10–15 days.
Refunds will be initiated through the applicable payment process, subject to payment provider procedures. The time taken for the amount to appear in your account may depend on your bank or payment service provider.
If your refund has not been received within the stated period, please contact our support team with your order number and payment details. Never share your password, PIN, or OTP with anyone claiming to process a refund.
4. Orders Cancelled by Hawk
Hawk may need to cancel an order if a product becomes unavailable or an order cannot be fulfilled because of a pricing, product information, or technical issue.
If this happens, we will notify the customer using the contact information provided with the order. If payment has already been collected, any applicable refund will be processed through the relevant payment channel.
5. Changes to Shipping Address
Customers may request a shipping address change before the order is packed or shipped.
Please email support@hawkpro.in with your order number and the corrected address. Address changes cannot be guaranteed after an order has been handed over to the shipping partner.
6. Cancellation and Returns Are Different
Cancellation applies to an order that has not yet reached the packing or shipping stage.
For products that have already been delivered, please review our Return Policy. The current return policy allows eligible requests within 7 days of delivery for verified manufacturing defects or technical faults, subject to inspection and approval.
7. Contact Information
For cancellation, refund, or order-related questions, contact:
Hawk, a division of Trimac Products Private Limited
Email: support@hawkpro.in
Phone: +91 8130129200
Address: D-40, DSIIDC Packaging Complex, Kirti Nagar, Delhi – 110015, India
Related policies: Return Policy | Shipping Policy | Privacy Policy | Terms of Use
8. Policy Updates
Hawk may update this policy to reflect changes to its order processing, payment procedures, or applicable requirements. The revised version will be published on this page with an updated date.